Returns, Refunds & Cancellations
OUR RETURN & REFUND POLICY
Can I return my order?
Yes, you can. We offer a 10-day return policy, no matter what your concern is. Maybe you didn’t like the flavour of your product or maybe you simply changed your mind. Either way, we understand! If you’re unhappy with your order, simply email us your order number within 10 days of receipt at contact@setu.in.
What if I have ordered multiple items and only wish to return a few?
A return can be created for the individual items you wish to return. However, when returning any product, ensure that it contains all components and complimentary gifts that came along with it. All free gifts are included as a part of the item order and need to be returned with the originally delivered product. Note: you do not have to pay any shipping cost!
Will I be refunded for my returned order? How long does this take?
Yes, we refund all returned orders. We process your refund after your products are received and verified at our warehouse.
For payments made through a credit or debit card, or via net banking, the refund will be processed to the same account from which the payment was made. For cash on delivery transactions, we will initiate a bank transfer of the refund amount against the billing details shared by you.
The refund always occurs within 7–14 business days of us receiving back the products. It may take 2–3 additional business days for the amount to reflect in your account.
Additionally, we also provide the hassle-free option of a refund through Setu coupons, which can be used during future purchases.
How will I be refunded for a cancelled order?
If you cancel your order before shipment, your refund is processed within 7–14 business days from us receiving the cancellation request. It may take 2–3 additional business days for the amount to reflect in your account.
If you cancel after your shipment has been dispatched, your refund is processed only after your products have been received and verified at our warehouse.
For payments made through a credit or debit card, or via net banking, the refund will be processed to the same account from which the payment was made. For cash on delivery transactions, we will initiate a bank transfer of the refund amount against the billing details shared by you. Additionally, we also provide the hassle-free option of a refund through Setu coupons, which can be used during future purchases.
When can I replace a product?
We provide replacements when your order is damaged, defective, incomplete, or incorrect. All you have to do is email us at contact@setu.in with your replacement request and order number!
As soon as the complaint is validated by our Customer Service team, we will arrange for a pick-up of the existing order, and simultaneously prepare for the dispatch of the replacement product.
When can I cancel a product?
You can cancel your order anytime by emailing us at contact@setu.in before the order is dispatched. Once dispatched, orders are not eligible for cancellation.
After an order cancellation, your payment will be refunded to the original mode of payment within 5–7 days.
OUR PRICE MATCH GUARANTEE
Does your website offer the lowest prices on its products?
Yes! We’re committed to making sure that www.setu.in offers you the best deals and lowest prices for all your purchases. That’s why we provide a lowest-price guarantee!
What is a lowest-price guarantee?
It’s super simple. Our lowest-price guarantee ensures that if you buy an item from our website, and find the same product available at a lower price on another authorized website within 24 hours of purchase, we'll pay you the difference!
Pill Pack Refund Policy
All our Pill Pack orders are non-refundable and non-cancellable. They cannot be cancelled or refunded after being purchased.
