Subscription Policy
OUR SUBSCRIPTION POLICY
How to Subscribe
Our subscription service is designed to make your experience seamless and convenient, ensuring you never run out of your favorite supplements! Below is a step-by-step guide to help you navigate through the subscription process:
Browse through our extensive range of nutritional supplements, formulated to support your health goals. Choose the products that best suit your needs and preferences.
On our product page, you'll find the option to subscribe. Select the Subscribe button to enjoy exclusive benefits, including savings and hassle-free deliveries.
Tailor your subscription to your liking. You can select the frequency of deliveries and adjust quantities based on your consumption preferences.
Proceed to checkout once you're satisfied with your selection. Enter your shipping details and payment information, so that we can send you your favorite supplements hassle-free!
Upon completing your order, you'll receive a confirmation email with all the relevant details of your subscription. Keep an eye on your inbox for future updates and notifications!
Easily manage your subscription through your account. Make changes to your delivery schedule, update product quantities, or cancel anytime with just a few clicks.
Sit back and relax as your favorite supplements are delivered right to your doorstep!
For any questions or assistance regarding your subscription, please feel free to call us at +91 9619616335 or email us at contact@setu.in.
OUR RETURN & REFUND POLICY
After opting for the subscription, can I return my order?
Yes, you can. We offer a 10-day return policy, no matter what your concern is. Maybe you didn’t like the flavour of your product or maybe you simply changed your mind. Either way, we understand! If you’re unhappy with your order, simply email us your order number within 10 days of receipt at contact@setu.in.
What if I have ordered multiple items via subscription and only wish to return a few?
A return can be created for the individual items you wish to return. However, when returning any product, ensure that it contains all components and complimentary gifts that came along with it. All free gifts are included as a part of the item order and need to be returned with the originally delivered product. Note: you do not have to pay any shipping cost!
Will I be refunded for my returned order? How long does this take?
Yes, we refund all returned orders. We process your refund after your products are received and verified at our warehouse.
For payments made through a credit or debit card, or via net banking, the refund will be processed to the same account from which the payment was made. For cash on delivery transactions, we will initiate a bank transfer of the refund amount against the billing details shared by you.
The refund always occurs within 7–14 business days of us receiving back the products. It may take 2–3 additional business days for the amount to reflect in your account.
Additionally, we also provide the hassle-free option of a refund through Setu coupons, which can be used during future purchases.
How will I be refunded for a canceled subscription order?
If you cancel your order before shipment, your refund is processed within 7–14 business days from us receiving the cancellation request. It may take 2–3 additional business days for the amount to reflect in your account.
If you cancel after your shipment has been dispatched, your refund is processed only after your products have been received and verified at our warehouse.
For payments made through a credit or debit card, or via net banking, the refund will be processed to the same account from which the payment was made. For cash on delivery transactions, we will initiate a bank transfer of the refund amount against the billing details shared by you. Additionally, we also provide the hassle-free option of a refund through Setu coupons, which can be used during future purchases.
When can I replace a product that I received through my subscription plan?
We provide replacements when your order is damaged, defective, incomplete, or incorrect. All you have to do is email us at contact@setu.in with your replacement request and order number!
As soon as the complaint is validated by our Customer Service team, we will arrange for a pick-up of the existing order, and simultaneously prepare for the dispatch of the replacement product.
When can I cancel a product I subscribed for?
You can cancel your order anytime by emailing us at contact@setu.in before the order is dispatched. Once dispatched, orders are not eligible for cancellation.
After an order cancellation, your payment will be refunded to the original mode of payment within 5–7 days.
